Warranty Policy

At VisionCraft, every frame is quality-checked before it reaches you. But if something still goes wrong on our end, we've got you covered.

1. 12-Month Manufacturing Defect Warranty

We cover manufacturing defects for 12 months from the date of delivery on all eyewear, including:

Frame or lens coating issues
Colour fading
Frame corrosion or rusting
Rim split or cracking
Lens falling out of the frame
Any other genuine manufacturing defect

Sunglasses carry a 6-month warranty from the date of delivery, in line with standard industry practice for tinted/coated lenses exposed to more sun and heat.

Defective products are replaced free of charge, subject to photo/video evidence and verification by our team.

2. Accidental Breakage Cover

Accidents happen. If your frame breaks accidentally within 6 months of purchase — a drop, a snap, a hinge that gives way — we offer a 30% goodwill discount on a replacement pair, even though this falls outside standard manufacturing warranty. We'd rather help you get back to seeing clearly than leave you stuck.

3. What's Covered vs. What's Not

Covered

Issues caused by faulty materials or workmanship — identified during our verification process — as listed in Section 1.

Not Covered

Accidental drops, impact, or pressure (see Section 2 instead)
Misuse, negligence, or unauthorized repair
Normal wear and tear over time
Lens scratches from improper cleaning/storage
Claims without proof of purchase or valid evidence

All warranty claims are reviewed and validated by our team. If an issue is found to be customer-induced or falls outside these terms, it won't qualify for a warranty replacement — but we'll always explain why, clearly.

4. Replacement Limit

Only one warranty replacement per order is allowed, to keep this policy fair and sustainable for everyone.

5. How to Claim

Message us on WhatsApp at +91 91828 67962 with your order number and clear photos/video of the defect.
Our team reviews and verifies your claim within 24–48 hours.
Once approved, we arrange pickup (via Shiprocket) and process your free replacement — typically within 5–7 business days of the item being received and verified.