Returns Policy

Last updated: [01/09/2026]

Thank you for shopping with VisionCraft Eyewear. We want you to love your new eyewear, and we understand that sometimes a return or exchange is necessary. Please read our policy carefully before requesting a return.

We Stand By You

Return Window

You have 10 days from the date of delivery to request a return or exchange.

Frame with standard (free) lens: If your order includes only the frame and the standard lens that comes included free with it, you're eligible for a full refund within the 10-day window, as long as the eligibility conditions below are met.

Frame with a paid lens coating add-on: The Lens Coating Add-on (Anti-Glare, Blue Control, Photochromatic, etc.) is a separate paid upgrade — see "Prescription Lenses & Add-Ons" below for how this is handled.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The frame is unused, unworn, and undamaged.
• The item is in its original packaging, including the case, cleaning cloth, and any accessories.
• You have proof of purchase (order number).
• A valid unboxing video is provided (see "Recording Your Unboxing Video" below). This video isn't just for returns — it's also how we verify product quality on arrival, review genuine complaints, and quickly resolve any issue you report. Having it ready from the moment your order arrives means faster approvals, faster feedback resolution, and no unnecessary back-and-forth for you.

Prescription Lenses & Add-Ons

Because prescription lenses are made to order specifically for you, frames fitted with prescription lenses cannot be returned for a refund once the lenses have been cut and fitted, unless the lenses were made incorrectly or the frame itself arrived damaged or defective — in which case, you're fully covered as above.

Frame-only exchanges (different size or style, requested before your prescription lenses are fitted) are accepted within the 10-day window, provided the frame is unused.

If the return is due to your own error — you don't like the frame, chose the wrong size, or submitted an incorrect prescription — you'll be refunded the value of the frame. The Fitting Charge (₹199) and Lens Coating Add-on are non-refundable in this case, since they cover custom work already completed specifically for your order. If you'd like to reorder with corrected details, we'll offer 30% off a new lens coating add-on to make it easier.

Non-prescription eyewear (plano sunglasses, blue-light glasses, ready readers) follows the standard return policy above.

How to Start a Return

Message us on WhatsApp at +91 91828 67962 with your order number, the reason for return, and your unboxing video. We'll confirm eligibility and send you return instructions.

Please don't send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

• We cover return shipping for all eligible returns, including damaged, defective, incorrect, or change-of-mind cases.
• Please pack your return securely in tamper-evident packaging and record a short video while sealing it, showing the exact item going in. This mirrors the unboxing video — it protects both you and us in case anything is disputed once the package leaves your hands, since our pickup partner does not verify contents at collection.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Refunds and replacements are processed only after the returned product is received and verified at our facility — this typically takes 2–3 business days from pickup. Approved refunds are processed within 5–7 business days to your original payment method; your bank may take a little longer to reflect it.

Exchanges

Want a different frame, size, or colour? The fastest way is to return your original item (once accepted) and place a new order. For defective items, we'll arrange a direct exchange at no extra cost.

Non-Returnable Items

The following cannot be returned or refunded, unless the mistake was ours (wrong item, wrong prescription, or a manufacturing defect):

• Prescription lenses, once they have been cut and fitted to your prescription.
• Lens coating add-ons, once applied to your order.
• Products marked "Final Sale."
• Any return sent to us without proof of purchase or a valid unboxing video.

If any of the above happened because of an error on our end, you're fully covered — see "We Stand By You" above for how we make it right.

Cancellations

Orders can be cancelled free of charge before they are shipped. Once shipped, they must go through the standard return process.

Keeping This Fair for Everyone

To keep this policy sustainable for our small, growing team, one replacement per order is allowed under standard terms, and we may decline repeated claims that appear to misuse this policy. This helps us keep offering generous, no-hassle support to genuine customers like you.

Recording Your Unboxing Video

1. Start recording before opening the package — film the sealed box as it is, including the shipping label.
2. Keep it one continuous shot — no cuts or edits.
3. Show the box being opened, and the product/accessories being revealed clearly.
4. If there's an issue, hold it close to the camera in good lighting so it's clearly visible.